The Team

Carol Rhind - Manager of Park View Care Home

Carol Rhind

Job Title: Manager
Joined: 2015
Description: Carol qualified as a Registered General Nurse in 1993, with a passion for care of the elderly and qualifying as a District Nurse in 1998. She has worked in a variety of areas of nursing in the NHS then moving to management roles before moving to the care sector. Carol is passionate about ensuring the residents are receiving a high quality service feeling completely at home, working together with the residents, team and families. Importantly, that the residents are supported to live their lives to the full.

Lindsey Reader, Head of Care (ground floor), Park View Care Home

Lindsey Reader

Job Title: Clinical Lead
Joined: 2017

Description: I have worked at Park View for the past two years firstly as Head of Care and since January 2019 as Clinical Lead.

I feel very fortunate to be in this position and to have the privilege to care for our unique and wonderful residents and to work alongside so many dedicated care and nursing staff.

I have completed a Level 5 course in leadership and this has proved invaluable to ensure that the care team I lead and work with deliver the highest level of person centred and holistic care at all times. The team that I lead at Park View all share the same vision and we work together to ensure all of our residents continue to live a fulfilled life for as long as possible.

I have a particular interest in end of life care and have recently completed an extra qualification in this area. I’m also about to embark on further training in end of life care. This training will be focused on the GSF (Gold Standard Framework for end of life care) and will lead to Park View being awarded accreditation for end of life care.

I love to travel and when I’m not at work I can normally be found either shopping online or looking at holiday destinations

Deo Gracias Lapena, Mental Health Lead, Park View Care Home

Deo Gracias Lapena

Job Title: Mental Health Lead
Joined: 2018

Rob Ingram, Hospitality Manager, Park View Care Home

Rob Ingram

Job Title: Hospitality Manager
Joined: 2012
Rob has been with the company since 2012. Rob manages the hospitality and kitchen here at Park View Care Home.

Nick Bennett, Finance Manager, Park View Care Home

Nick Bennett

Job Title: Finance Manager

John Patterson, Site Maintenance Operative (SMO) at Park View Care Home

John Patterson

Job Title: Site Maintenance Operative
Joined: 2012
Description: I moved to Ipswich in October 2004 just prior to completing thirty eight years service with the British Army. I am married with three children and four grandchildren. I am the Site Maintenance Operative for the home. My main responsibilities are to ensure that the Property, Equipment and Furnishings are maintained in a safe working condition. I have been doing this type of Maintenance for seven years.

Nicky Stephenson, Domestic Supervisor at Park View Care Home

Nicky Stephenson

Job Title: Domestic Supervisor

Sharon Bowen, Deputy Head of Care (Top Floor) at Park View Care Home

Sharon Bowen

Job Title: Deputy Head of Care (Top Floor)
Joined: 2017
Description: I started at Park View Care Home in 2017 – I started here as a Team Leader then got promoted to Deputy Head of Care.

I very much enjoy helping our residents live their lives to the full, and also helping them realise they still have a fantastic life in a care home. I am very passionate about person centred care, so I like to get to know each of my residents to fulfil this.

I have completed my level 5 in leadership. I have found this has helped me to support my team so they deliver the highest standard of care the residents deserve.

In my spare time I enjoy spending time with families and travelling

Ashton Wiles, Head of Wellbeing at Park View Care Home

Ashton Wiles

Job Title: Head of Wellbeing
Joined: 2018

Description: I have worked within the Care industry since leaving education as I have always enjoyed helping others and find it fulfilling and rewarding.

Starting my career at Park View Care Home in 2013 as a Senior Carer, I was appointed Head of Wellbeing in 2018.

I have a genuine passion for the health and wellbeing of our residents and I am constantly looking for new ways and ideas the keep them stimulated; working alongside staff, residents and families to ensure they are living their life to the full extent possible and not just existing at their time within Park View.

In my spare time, I enjoy spending time with my family and travelling to new places.

Jackie Gillis, Administrator Park View Care Home

Jackie Gillis

Job Title: Administrator
Joined: 2017
Description: After starting my career in retail and a spell as a dental nurse, I found my niche in administration. I came to Park View in the summer of 2017 after working for Suffolk County Council for 22 years. When I am not behind my desk, I enjoy walking, cycling, pottering in the garden and being trained by my cats. At Park View I am responsible for all the team and resident administration in the home.

Francesca Alferi

Job Title: Head of Care
Joined: 2019

Description: I qualified as nurse in 2012, working in many different wards to gain experience in all nursing sectors and worked in Emergency and as a volunteer in the Ambulance service.

I moved to England in 2014, where I worked in Community hospitals and then became a District Nurse.

In January 2019 I joined Park View Care Home as Head of Care, my first experience in the care sector.

I love motorbikes, cars, animals (especially dogs and horses), art and museums, music (classic especially), travel and learning new languages. When I’m not at work I like to look after my family, partner and friends and if weather allows enjoy nature.

Nicky Pengelly

Job Title: Head of Care for Dementia Community
Joined: 2019

Description: I am Nicola-Anne like to be known as Nicky.

I have recently started at Park View Care Home as Head of Care. I am passionate, and I am very proud to say that I have enjoyed a varied Career in the Health sector. I have worked my way from a carer to becoming a nurse. I am endlessly passionate about our home at park view and will work tirelessly to enable a beautiful safe and independent experience for those we support in our community.

I have been a registered Nurse since January 2006 and have worked in different settings e.g. acute stroke, respiratory, District nursing, intermediate care, private care homes.

I have been honoured to help write some policies for a care provider and also been regional runner up two years in a row for the Great British care awards 2016 and 2017, Cavell older person runner up 2017, National Care awards runner up nurse of the year.