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Privacy Policy

Please read this notice carefully as it explains how First Care Homes Group Limited (FCH) uses the personal information that you provide to us during any method of contact (for example, by email, phone, online forms and by using any of our services)

If you have any questions about this, please contact our Data Protection Officer (Sundeep Sagoo)

What we process
We process personal data about enquirers, residents, and individuals we support before, during and after their contact with us. This processing is required to support our business interests and to fulfil our legal and contractual obligations that are compliant with The General Data Protection Regulation (GDPR), UK Data Protection Act 2018 (DPA2018) and Caldicott Principles including guidance from the 10 data security standards, which include:

Providing services to our enquirers, residents, and individuals we support, recording what services we have provided;

• Managing the health, welfare, safety and security of our residents and individuals we support;
• Handling enquiries, complaints, and investigations;
• Monitoring and improving the quality of our services;
• Using Legitimate interests for researching and understanding the needs of our target audience and to improve our marketing effectiveness;
• Working with our partners such as recruiting sites and providers to improve the quality of our services.

We also process personal data about job applicants, current and former employees, service providers, and other groups of individuals during our business operations, and this data is subject to our internal privacy policies.

Personal data you provide to us
We collect personal data you provide to us when you enquire, work in, or use any of our services, for example:
• Enquiry: Personal details (name, gender, age etc.), contact information (home address, phone number, email address etc.), details of your interests and communications preferences;
• Residents: Personal details, contact information, financial details, relative, or next of kin, care needs;
• Complaints: Personal details, contact information, enquiry, or complaint details;
• Health & Welfare: Medical, dietary and mobility details provided to us before, during or after any stay with us in one of our services;
• Surveys & Market Research: Responses to post-enquirer surveys and market research surveys.
• Job Applications: Responses to Job applications, including contact details, CV’s and other personal information provided.

Data anonymisation and use of aggregated information
Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from its content. This aggregated data cannot be linked back to you as an individual. The methods used to protect this data is encryption, pseudonymisation and anonymisation.
Who we share your information with?
We may share your information:
When you are a resident in one of our services with;
• A sponsor to organise payment of fees.
• Your next of kin or named family member.
• Any person that you have appointed to act on your behalf pursuant to a valid Power of Attorney or allied professionals and other health care providers in the case of an emergency.
or with;
• Organisations and consultants providing contracted services to us (for example, information technology service providers who provide and maintain our systems and our website hosting). Where these companies and consultants do provide services to us, we will only use your information in compliance with the General Data Protection Regulation, UK Data Protection Act 2018, and the Caldicott Principles.
• The courts in the United Kingdom or abroad as necessary to comply with a legal requirement, for the administration of justice, to protect vital interests and to protect the security or integrity of our business operations.

Where we store your information
We only store your information on servers located within the European Economic Area (EEA). Any third parties that we share your data with are also required to be located within the EEA and are GDPR, DPA2018 compliant. These servers are fully protected and encrypted.

As part of our process, we carry out and document full Data Protection Impact Assessments on systems and implement changes based on its outcomes.

Retention of your information
• If you participate in any pre-admission assessment but do not go on to become a resident within FCH, we will only keep your information for as long as it is lawfully necessary to enable compliance with our legal and contractual obligations and any related legislations.
• If you become a resident at FCH, we will keep your information for as long as you continue to be a resident, and then depending on certain circumstances, for 7 years after your contract has ended.
• All the information we hold is secured, kept confidential and protected with the use of strict processes and policies such as access restrictions and encryption that are in line with GDPR, DPA2018 and the Caldicott Principles.

Job Applicants
Information provided by candidates that are unsuccessful in their application for employment, such as CV’s, shall be securely deleted after 12 months, unless we are given permission to keep the data for a longer period.

Your rights
• You have enhanced rights under the new act in respect of the information we hold subject to some exemptions.
Please note that the way we process your information and the legal basis on which we rely on to process it affects the extent to which these rights apply.
These rights are the:
• Right to be informed about the processing of your information (this is what this notice sets out to do);
• Right to have your information corrected if it is inaccurate and to have incomplete information completed;
• Right to object to processing of your information;
• Right to withdraw your consent at any time where we rely on it to process your information;
• Right to restrict processing of your information;
• Right to have your information erased;
• Right to request access to your information and information about how we process it;
• Right to move, copy or transfer your information; and
• Right to automated decision making, including profiling.

If you would like to discuss or exercise any of these rights, please contact us using the details provided both at the top and at the bottom of this Privacy Policy.

Where you believe your information has or is being used in a way that you believe does not comply with data protection law. You have the right to lodge a complaint with the Information Commissioner’s Office.
We encourage you to contact us before making any complaint and we will seek to fully resolve any issues or concerns you may have. You can also contact our Data Protection Officer with any data protection concerns.

Data protection contacts

If you have any comments, complaints, or suggestions in relation to our notice or even the way we process information about you, please contact our Data Protection Officer Sundeep Sagoo at email: Phone: 01206 224 100

Cambridgeshire Care Home, 176-178 Cambridge Road, Great Shelford, Cambridge, CB22 5JU

Last updated: February 2020

Cookie Policy

What are cookies?

Cookies (can also be known as browser cookies) are small text files that are placed on your computer, smartphone or other device when you access the internet. These files are neither a virus nor spyware. There are different types of cookies that are used to do different things, from remembering preference toy have given, identifying ways to improve your experience on websites, helping you to navigate between different pages of a website to providing you with advertising tailored to your interests. Cookies can also be used to measure the number of sites visits and see what are the most popular pages on websites.

What types of cookies are there?

There are ‘first party’ and ‘third party’ cookies. Cookies set and controlled by the operator of a website (such as First Care Homes Group) are known as ‘first party’ cookies. Cookies that are used for advertising such as display advertising (such as Facebook) are known as ‘third party’ cookies.

There are two types of browsing cookies:

  • Session cookies: these are temporary cookies that exist only while you are using a website. Examples of uses of a session cookie would be to remember navigation history of pages, remember search settings and content of shopping baskets within an online shop. These cookies expire when the browser is closed.
  • Permanent (or persistent) cookies: these remain in operation, even when you have closed the browser. They remember your choices so you don’t have to type them in every time you use the site. Permanent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you to another person.

Why do we use cookies?

First Care Homes Group uses cookies to assist us in tracking basic visitor information, learn about the behaviour of the users of our website, identify how users respond to our marketing and advertising as well as research for future marketing and enhancing our customer journeys.
None of the cookies used by this website will collect your personal information. Any information contained within our cookies cannot be used to personally identify you.

How does our site use cookies?

A visit to our website may generate the following types of cookies:

  • Geotargeting cookies
  • Analytics and performance cookies
  • Tracking cookies

Geotargeting cookies

These cookies are used by our site to work out whereabouts in the country you are in from the information supplied by your browser. This information can then be used to display local content within a web page. This cookie is completely anonymous.

Analytics and performance cookies

These cookies are used to track navigation through our website, and deliver consistent experiences across all page visits. Examples include:

  • Video streaming speeds that are compatible with your browser
  • Number of visits to a page
  • Which terms/keywords were last used when searching for care homes

Tracking cookies

These cookies can tell us if you have visited our website before. Your browser will tell us if you have these cookies and, if you don’t, we generate new ones. This allows us to track how many individual visitors we have, how often they visit and where they originated from.

Cookies we use:

  • _ga – This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Type: Analytics/Duration: 2 years
  • _gid – This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. Type: Analytics/Duration: 1 day
  • _gat_gtag_UA_100607507_2 – Google uses this cookie to distinguish users. Type: Analytics/Duration: 1 minute
  • JSESSIONID – Used by sites written in JSP. General purpose platform session cookies that are used to maintain users’ state across page requests. Type: Necessary
  • adiV – Type: Other/Duration: 11 months
  • adiVi – Type: Other/Duration: 30 minutes
  • adiS – Type: Other/Duration: 30 minutes
  • adiLP – Type: Other/Duration: 30 minutes

Sharing of data from cookies

First Care Homes Group may disclose data collected from cookies such as visits to our websites, trends in visitors and marketing campaign results to third parties. This will be in an anonymous form for research and statistical purposes only to assist us in optimising our websites and efficiently targeting advertising and marketing.

How do I manage and delete cookies?

Cookies allow you to take advantage of a websites essential features and can provide you with an enhanced journey whilst using different websites. Therefore, we recommend that you leave them turned on. However, if you wish to restrict or block the cookies set by our website, or any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Useful links regarding managing cookies can found as follows,
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.

Alternatively, you could visit, which contains comprehensive information on cookies within a wide variety of browsers. You will also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.